AN ANALYSIS OF THE IMPACT OF QUALITY OF WORK LIFE FACTORS ON EMPLOYEES JOB PERFORMANCE IN TRAVEL INDUSTRY OF NATIONAL CAPITAL REGION

Abstract

In the competitive world, an employee’s performance is very important in an organization. Good performance leads to higher organizational productivity and growth. Service industry is a labour intensive industry where employees play a crucial role in making customer satisfied. It is rightly said a satisfied employee can only give satisfaction to his customers. Satisfaction comes from the qualitative environment in which employee performs his job. Therefore, it is imperative for the organizations to provide quality of work life to employees, which in turn lead to higher job performance. The main purpose of the research is to identify the relationship between quality of work life factors and job performance of employees of travel industry. The QWL factors undertaken for the study includes adequate and fair compensation, working conditions, supervisory support, interpersonal relationships, company policies, job content, variety of job, recognition, control or autonomy and career development and growth. Survey method was used to collect data from the employees and managers and correlation was drawn between dependent (job performance) and independent (QWL) variables. The findings of the study revealed that there is a strong positive relationship between QWL and job performance of employees of travel industry where recognition factor of QWL was found to be the most impacting factor.