Factors Influencing Patient Satisfaction: A Comprehensive Review

Dr. Mahmood Jasim  Mahmood

Dr. Mahmood Jasim Mahmood School of Life and Health Sciences, Aston University, United Kingdom

Keywords: determinants, hospital, patients, patient satisfaction, requirements, treatment

Abstract

A hospital is a place where individuals seek medical care and treatment for their health issues. The level of comfort, care, and quality of services provided by the hospital can significantly impact how satisfied patients are with their overall experience. Patient satisfaction is a measure of how content individuals feel about the care they receive in a hospital, encompassing factors such as communication with healthcare providers, treatment outcomes, and the general atmosphere of the hospital. High patient satisfaction often indicates that a hospital is delivering excellent healthcare services and ensuring a positive patient experience. Hospitals, originally comesfrom the Latin words for "guest" and "host," are primarily about being hospitable to patients. Their original purpose was to provide compassion and shelter to pilgrims. The goal of this study is to find out what variables influence inpatient patient satisfaction in hospitals. Literature reviewed in this paper was sourced from the general internet search engines, textbooks, health reports and peer reviewed journals. The study's primary goal is to determine the relationship between patient satisfaction and five distinct variables. All variables in this study have many different characteristics, which makes the research more fascinating while also making it more difficult.

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